Responding to customer queries, complaints, or incidents in a timely manner is an all too common responsibility not simply isolated to Singapore businessmen in the island of Singapore but perhaps all establishments around the globe. These however are more evident in enterprises of a larger scale who have to deal with a mountain of these responsibilities spread across all kinds of platforms such as emails, social media applications, text messaging, and other channels.
A Singapore based company may utilise a ticketing system as it is designed to enhance the customer service operations of an enterprise. The best ticketing system being able to encompass several features and the ability to incorporate tickets from other channels all into one system while maintaining a simplistic system which is easy for the agents to understand. Some of the best ticketing systems on the market even have additional functions of being able to gather and analyse data. Here are our top 5 picks for the best ticketing system available in Singapore.
Note: This list is strictly not in order.
The ticketing system of Kapture is Enterprise grade and was built around the core value of assisting companies place customers at the focal point of their services and has been operating for a decade since the organisation was founded during the year 2011. Kapture holds offices in different countries including the USA, Singapore, and the Philippines.
Kapture’s ticketing system software allows agents to classify, flag, and designate any tickets received in order to provide customisable consumer support. In fact, auto generated responses can even be added to certain types of tickets so that responses may be given quicker. Not only does the ticketing system allow users to resolve issues faster, it can also be used to gather data on the performance of different agents and provide other information such as what platform most tickets are coming from. The ticketing system further optimises efficiency by relaying any unsolvable tickets straight to executives to reduce delays.
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it’s really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
Location: Adjetter Media Network Pvt. Ltd., 68 Circular Road, #02-01, Singapore 049422
The organisation who holds offices in various parts of the world including Singapore and can be classified as one of the pioneers of customer service software. Kayako intends to apply the value of a ticketing system in order to create a software integrable into existing organisations so that these establishments can use customer service as an advantage over other competitors.
The ticketing system software provided by Kayako can be considered on of the best ticketing systems available on the market today. The ticketing system was designed to collate chats across several platforms including social media, enabling agents to be able to respond to it from one system. The ticketing system is bountiful of features but is still easy to understand. One primary feature which sets Kayako as one of the best ticketing systems in Singapore is the ability to communicate or research proper responses from other team members or external sources.
Kayako Has Amazing Capbilities: It is Easy to Implement
I would definately recommend it ,cause you can learn and use the system easily and fast.
The software company Maven Labs, creator of help desk software Moobidesk, started operations in the mid 2000s. The organisation has an office in Singapore and is fixated on providing customer service solutions to reputable organisations as well as those engaged in the BPO and government sector as well. Moobidesk is available on-site, through a cloud platform, or via hybrid cloud.
Simplicity is the name of the game when it comes to the ticketing system of Moobidesk. The organisation understands the difficulties many call centres are faced with when it comes to resolving issues or performing tasks pertaining to customer service. The provider ensures agents are able to carry out the necessary functions needed when utilising the ticketing system. A few features the ticketing system encompasses are the abilities to add different agents, route conversations, and initialisation of channels among other things.
Contact: +65 6259 0170
Location: Toa Payoh N, block 1004, #02-15, Singapore 318995
Opening Hours: Mon-Fri 9AM-6PM | Closed on Sat & Sun
Founded by Vaibhav Joshi, Solastis CRM is an organisation based in Singapore who has resolved over thousands of successful cases. The organisation is blunt when educating clients on the scopes of their CRM and even provides data to showcase which types of businesses would suit their product. With high integrability towards case management platforms, zero workflow BPM systems, and BPM software to name a few along and with low integrability for a CRM used for marketing purposes as well as for generating leads.
Solastic CRM places a large importance on the value of a ticketing system as the organisation believes that a CRM software can only be best if the foundation, the ticketing system, is able to perform its central duty efficiently. The organisation has formed a ticketing system which is not only able to support incidents, but sales and other internal processes as well.
Contact:+65 6950 4150
Location: 3 International Business Park, 04-04, Singapore 609927
Opening Hours: Mon-Fri 9AM-6PM | Closed on Sat & Sun
The email ticketing system service provider holds offices in several different countries including Singapore, India, USA, Netherlands, Australia, UAE, and in Japan. Zoho’s core value is creating software to reduce unnecessary costs. The ticketing provider is not only satisfied with helping other companies but engages itself in educating students in order to create a more knowledgeable and beneficial society.
Zoho’s ticketing system software is centred on the facet that emails come with limitations when it comes to customer service. Emails are unable to be prioritised automatically, inquiries cannot be drawn from different platforms, and the inability to quantify information. These issues are made easier when utilising Zoho’s ticketing system software which claim not only to be the best email ticketing system software in Singapore, but across the world. The ticketing system software works hand in hand with the email in order to provide a cost efficient yet optimal efficiency which is easy to use and apply within many organisations.
Zoho smashes other CRM providers out of the park.
Excellent software. I have been able to integrate it in our business seamlessly.
Contact:+65 6723 1040
Location: The Octagon, 105 Cecil Street, #10-04, Singapore 069534
Investing in a ticketing system software can be the difference between being reputed as having great customer service or being known as organisation which doesn’t put much thought into the needs of their clients. Not only is a ticketing software useful towards customers, but it saves Singapore businessmen and employees from the headaches of having to shift between multiple platforms. This is a morale booster which can help save both time and money. Furthermore, the freed up time may be used to pursue tasks within other various areas of the business. Customer service is already seen as a requirement for many organisations to prosper in a competitive environment with some clients even willing to shoulder a higher amount to receive quality service.